dkwin Terms and Conditions

1 General Provisions

These Terms and Conditions ("Terms") form a binding agreement between the company operating the dkwin platform ("Company") and each registered user of the platform ("Member"). These Terms apply to the dkwin website, mobile application, and all services included within them.

By accessing, browsing, or creating an account on the site, you confirm that you have read, understood, and agreed to these Terms in full. If you disagree with any part of these Terms, please refrain from using this platform.

These Terms are primarily written in Bengali and apply to users in Bangladesh. In the event of any conflict with the English version, the Bengali version shall take precedence.

2 Eligibility and Registration

2.1 Age Requirement

To register on dkwin and take part in any gaming activity, you must be at least 21 (twenty-one) years of age. We may request relevant documents for age verification at any time. The Company actively takes steps to prevent use by minors.

2.2 Single Account Requirement

Each person may create only one account. Opening multiple accounts using the same device, the same IP address, or the same identity document is strictly prohibited. If multiple accounts are found, all of them will be closed and any deposited funds may be forfeited.

2.3 Accuracy of Registration Information

All information provided at the time of registration must be truthful, accurate, and complete. An account opened with false or misleading information may be suspended or terminated at any time. If any of your details change, you must notify us immediately through customer support.

3 Account Management

3.1 Security of Login Credentials

You are solely responsible for keeping your username and password confidential. Do not share this information with any third party. If you suspect unauthorised access to your account, notify our customer support team immediately. The Company will not be liable for any loss resulting from third-party use of your account.

3.2 Identity Verification (KYC)

Before processing a withdrawal, or for transactions above a certain amount, dkwin may request a national identity card, passport, or any other government-issued document. Failure to provide the required documents in time may delay or suspend the processing of transactions.

3.3 Account Suspension

If a member breaches these Terms, suspicious activity is observed, or evidence of fraud is found, the Company reserves the right to temporarily suspend or permanently close the account without prior notice.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

dkwin currently accepts deposits via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳200 (two hundred taka). There is no institutional maximum deposit limit, though verification procedures may apply depending on the amount and frequency.

4.2 Withdrawal Methods and Processing Time

The same methods are used for withdrawals — bKash, Nagad, Rocket, and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum withdrawal amount is ৳500 (five hundred taka). Approved withdrawals are generally completed within 10 to 45 minutes.

4.3 Withdrawal Conditions

To request a withdrawal, all active bonus wagering requirements on the account must be met. Withdrawals will not be processed until the required wagering for any bonus winnings has been completed. The original deposit may be withdrawn at any time before accepting a bonus; however, doing so will cancel the active bonus.

5 Bonuses and Promotions

5.1 Welcome Bonus

dkwin offers new members a 100% bonus on their first deposit, up to ৳5,000. For example, a deposit of ৳1,000 will add ৳1,000 in bonus funds, bringing the total balance to ৳2,000. Before withdrawing bonus funds, a wagering requirement of 15 times the bonus amount must be completed. That means a ৳1,000 bonus requires a total of ৳15,000 in bets.

5.2 Bonus Usage Terms

A bonus applies only to the account registered under the member's own name. Bonuses are non-transferable and have no cash value. One active bonus promotion may not be combined with another unless explicitly permitted.

5.3 VIP Cashback

Members in the dkwin VIP programme receive a weekly cashback benefit. Cashback is calculated on the total net loss for the week (total losses minus total winnings), at a rate determined by tier. For example: a Gold member with a net loss of ৳20,000 in a week will receive ৳180 cashback at a rate of 0.9%.

6 Gaming Rules

6.1 Fair Play Policy

All games on the dkwin platform are operated by verified software providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe). The outcome of each game is independent and cannot be influenced in any way by any officer of the Company or by any member.

6.2 Technical Issues

Invalid results caused by a technical error or disconnection during a game session will be considered void. The data logged on the server side after a bet is placed will be treated as the final record. If the display on a customer's local device is inconsistent, the server log shall take precedence.

6.3 Sports Betting Rules

For sports betting, only bets recorded before a match begins are valid. If a match is abandoned or postponed indefinitely, the related bets will be cancelled and the stake will be refunded. In the case of a multi-bet, if any single event is cancelled, that event will be removed and the remaining bets will be settled accordingly.

7 Prohibited Activities

Involvement in any of the following activities is strictly prohibited:

• Using multiple accounts to claim bonus benefits ("bonus abuse")
• Using any bot, automated software, or artificial intelligence to operate games or betting
• Attempting unauthorised access to another member's account
• Intentionally exploiting any bug or error in the platform's software
• Using the platform for money laundering or any illegal transaction
• Making deposits using a third party's card or payment details
• Spreading false information with the intent to damage the platform's reputation

If any of the above activities are detected, the Company reserves the right to close the account, freeze funds, and take legal action where necessary.

8 Responsible Gaming

dkwin considers gaming a form of entertainment that should always be enjoyed in a controlled manner. We encourage all members to monitor their gaming habits mindfully. Detailed guidelines on responsible gaming, how to set deposit limits, and self-exclusion options are available on our dedicated page.

If any member feels that gaming is having a negative impact on their daily life or finances, please contact our 24/7 support team. We will help you take the necessary steps. No one under the age of 21 may use this platform under any circumstances.

9 Privacy and Data Protection

Full details of how we collect, store, and use your personal information are provided on our Privacy Policy page. The Privacy Policy is inseparable from these Terms and both documents should be read together.

dkwin uses SSL encryption technology to keep all data secure. Your payment information is not stored on our servers. Transactions are completed through the secure infrastructure of the relevant payment provider (bKash, Nagad, Rocket).

10 Dispute Resolution

10.1 Filing a Complaint

If you have a complaint regarding a transaction, game result, or quality of service, you must notify our customer support team in writing within 30 days of the incident. The complaint must include the date of the incident, account details, and relevant information.

10.2 Resolution Process

After receiving a complaint, our team will provide an initial response within a maximum of 7 business days. In complex cases, the investigation may take up to 30 business days to complete. Once a decision is finalised, both parties will be notified in writing.

10.3 For General Queries

For general questions and enquiries, please visit our FAQ page, where answers to the most frequently asked questions are compiled.

11 Limitation of Liability

dkwin is committed to maintaining reasonable technical standards on its platform. However, the Company's liability will be limited in the following circumstances:

• Issues caused by internet disconnection or a fault with the customer's own device
• Delays or errors from third-party payment gateways or banking systems
• Unavoidable natural disasters or other circumstances beyond the Company's control ("Force Majeure")
• Where the customer has themselves shared their login credentials with a third party

In any circumstance, the Company's maximum liability will be limited to the original amount of the transaction in question.

12 Changes to Terms

dkwin reserves the right to change, amend, or update any part of these Terms at any time. For significant changes, members will be notified in advance via their registered email or through the platform.

Continued use of the platform after any changes will be taken as acceptance of the new Terms. You are therefore advised to visit this page regularly. If you do not agree to the updated Terms, you may stop using the platform and request that your account be closed.

To learn more about dkwin, visit our About Us page, which sets out the platform's goals, values, and services in detail.