dkwin's Privacy Policy

This privacy policy applies to all users of the dkwin platform. It takes effect when you use dkwin's website, mobile app, or any related services. Reading this document will help you understand how we handle your information and what rights you have.

dkwin is committed to providing a safe and transparent environment for Bangladeshi users. In addition to this policy, our Terms and Conditions govern your account usage and the scope of our services.

If any changes are made to this policy, we will post a notice on the platform and update the date on this page. Continued use of the service will be taken as your agreement to the updated policy.

dkwin collects user information in various ways. The purpose of collecting this information is to provide secure and personalised services.

2.1 Information Provided at Registration

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or identity verification document (if verification is required)

2.2 Information Collected Automatically During Service Use

• IP address and device type
• Browser name and version
• Operating system information
• Browsing patterns and duration on the platform
• Information collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

• Deposit and withdrawal history
• Payment records via bKash, Nagad, Rocket, or bank transfer
• Transaction amounts and dates

dkwin uses collected information only for the following purposes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Providing customer service and technical support
• Maintaining platform security and preventing fraud
• Fulfilling applicable legal obligations
• Analysing services to improve the user experience
• Providing responsible gaming notifications and support

We obtain your consent before using your information for marketing or promotional purposes. You may withdraw this consent at any time.

Cookies are used on the dkwin website and app. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and save language preferences.

4.2 Analytics Cookies

Analytics cookies are used to monitor platform performance and improve the user experience. This information is processed in aggregate and is not used to identify any specific individual.

4.3 Cookie Control

You can control or disable cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

dkwin does not sell or rent your personal information. Some information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Necessary information is shared with selected third-party organisations for payment processing, identity verification, or technology infrastructure management. These organisations are required to use the information according to our instructions and may not use it for any other purpose.

5.2 Legal Authorities

Required information may be disclosed under court orders, requests from government regulatory bodies, or applicable legal obligations. In such cases, dkwin provides only the minimum information necessary.

5.3 Fraud Prevention

Limited information may be exchanged with designated agencies in the interest of protecting platform security and as part of anti-money laundering efforts.

dkwin has implemented advanced technical and organisational measures to keep your information secure:

• SSL (Secure Socket Layer) encryption is used for all data transmission
• Passwords are always stored in hashed and encrypted form
• Access to sensitive information is restricted to authorised staff only
• Regular security audits are conducted
• Firewall and intrusion detection systems remain active
• Two-factor verification (OTP) is in place

However, no one can guarantee complete security on the internet. We make every effort, but it is our responsibility to notify you as soon as possible in the event of any unauthorised access.

dkwin retains your information only for as long as necessary. Identity and transaction information is kept for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

After the designated period, information is securely deleted or anonymised.

As a dkwin user, you have the following rights:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

8.2 Right to Rectification

If your information is incorrect or out of date, you may request a correction. This can be done through your account settings or by contacting us directly.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this request may not be fulfilled where legal obligations or ongoing disputes are involved.

8.4 Right to Object to Processing

You may object at any time to marketing communications or profiling. If your objection is accepted, the relevant activity will be stopped.

All dkwin services are for persons aged 21 or older only. We do not intentionally collect information from those under 21. Age is verified at the time of registration.

If it comes to our attention that a minor's information has been collected by mistake, we close that account and delete the related information. To learn more, please read our Responsible Gaming Policy.

Some of our servers and service providers may be located outside Bangladesh. In such cases, your information is protected in accordance with the laws of the relevant country. We ensure that third-party service providers follow internationally recognised data protection standards.

dkwin reserves the right to amend this privacy policy as needed. For significant changes, a notification will be sent to your registered email or mobile number. The new policy will take effect from the date of the change.

Contact us if you wish to obtain a previous version of this policy. For complete information about the overall terms of our services, please visit our About Us page.

If you have any questions, complaints, or requests regarding this privacy policy, please contact us. Our privacy team is available 24 hours a day, 7 days a week to assist you.